Privacy policy
Last updated: January 2026
This Privacy Policy describes how AvenlyHome, operated by TREX COMPANY LLC, collects, uses, and protects your personal information when you visit or make a purchase from louisecarterandco.com (the “Site”).
1. Information We Collect
When you visit the Site, we may collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.
When you make a purchase or attempt to make a purchase through the Site, we collect personal information such as:
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Name
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Billing and shipping address
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Payment information (processed securely by third-party payment providers)
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Email address
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Phone number
We refer to this information as “Order Information.”
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill orders
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Communicate with customers regarding orders, shipping, and support
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Provide customer service and respond to inquiries
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Improve and optimize our website and user experience
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Prevent fraud and unauthorized transactions
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Comply with legal and regulatory obligations
3. Sharing Your Personal Information
We share your personal information only with trusted third parties necessary to operate our business, such as:
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Payment processors
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Shipping and logistics providers
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Website hosting and analytics services
These third parties are authorized to use your personal information only as necessary to provide their services to us.
We do not sell, rent, or trade your personal information.
4. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information.
Our website uses SSL encryption, and all payments are processed through secure, PCI-compliant third-party payment providers.
Access to personal data is restricted to authorized personnel only.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enable core website functionality
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Analyze website traffic and performance
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Improve marketing and advertising effectiveness
You can choose to disable cookies through your browser settings.
6. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request corrections or deletion of your data
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Object to certain processing activities
To exercise these rights, please contact us using the information below.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
9. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Company: TREX COMPANY LLC
Website: louisecarterandco.com
Email: support@louisecarterandco.com
By using our Site, you agree to the terms of this Privacy Policy.